Marketing a Komunikace: There is nothing better than real contact with a customer

WE WON A TOTAL OF SIX AWARDS AT THE POPAI AWARDS COMPETITION

On Thursday, November 25th, the results of the POPAI Awards competition were announced, in which the best in-store communication projects at the point of sale on the domestic and foreign markets are being awarded. This year, we succeeded again and won a total of six awards.

Big Shock! brings the music experience directly to stores

Traditional summer limited edition of Big Shock! energy drinks. “MUSIC”, which represents the playfulness of musical experiences and summer festivals, now draws attention to itself in stores through a unique exhibition in the shape of headphones, which we created in...

The JOJO realization won the POP STAR Award of February 2021

The Mistoprodeje.cz portal announces a new winner of the POP STAR competition. The winner for February was the realization of JoJo. This month, 10 In-store realizations entered the competition, and the jury evaluated them again according to three following criteria:...

Properly chosen POS as sales promotion works

Successful POS is based on the knowledge of the client/submitter and the brand. Followed by setting a goal, creating a POS solution strategy, controlling the purchasing process, finding functional elements for sales, finding benefits, differences, etc. The preparation...

The new Heffron rum brand arrived to customers on a ship

Heffron cane rum has its place in the assortment of the Czech distillery “Palírna U Zeleného stromu” since 2019. Now Heffron draws attention to itself in Czech stores with the help of our non-traditional pallet display in the shape of a ship and a lighthouse.

Connecting two different concepts Stock met with success

Four-pallet display for Stock Plzeň a.s. was a real challenge. It combined presentations of two completely different concepts. On one hand, two novelties expanding the Božkov Republica family, namely the rum elixir Božkov Republica Espresso and the sugar-cane vodka Božkov Republica Vodka. On the other hand, the classic – the good old Fernet Stock Božkov.

Éro Shepherd goes crazy about Brit Meaty Jerky in stores

In cooperation with the Czech pet food manufacturer VAFO Prague, we introduced the new dog snack Brit Meaty Jerky using an original permanent display. It will be available in most of the 75 countries where the company operates.

Big Shock bet on a creative offer of the complete assortment

For the first time, the Big Shock brand displayed its complete range in one place, as part of a new permanent display at the Globus store in Prague - Čakovice. The creative end cap is the collective work of Al-Namura and our agency. According to available data, after...

Marketing a Komunikace: There is nothing better than real contact with a customer

During the pandemic, online shopping was an undeniable salvation for retailers. For months, people had been buying all kinds of goods on the Internet – food and everyday goods, as well as lifestyle clothing and products, reinforcing a long-known trend.
A look at the closed shop windows, reports of iconic brands in insolvency, and a clear shift to online shopping all make us wonder how this accelerated movement will affect the foreseeable future of permanent stores. The future will certainly bring changes, but permanent stores are not yet to be depreciated. For example, these roles of permanent stores show why traditional shopping will last for a long time.

EMOTIONAL LINK
Permanent stores still evoke an emotional movement in a customer, which does not take place in the virtual world. Take a look at the following comparisons: If online shopping is something like online dating, then we can compare the first visit to the store to the first meeting. Internet retailers and people who get acquainted with the Internet want to look attractive on the web. Their identities are the result of how they present themselves in the online environment through witty communication and cleverly managed Instagram accounts. But the turning point is the first date – in our case, the first visit to the store. That’s when familiarity deepens – limited encounters in a small display space turn into a multisensory experience. The first physical contact helps to create a real bond between the brand and the customer. It´s either – or. Some dazzle, others disappoint. An unsuccessful first visit to the store remains in memory as well as an unsuccessful first date.

STRENGTHENING THE BRAND
Let´s realize that the evolution of brands is affected by the pandemic and forces many of them to pass through this period. Customers know their products and the current crisis directly encourages them to seek solace in the familiar. As soon as the market recovers, the process of product and brand innovation will start again, because in a competitive environment this simply works. Brands will develop and, at the same time, they will feel the need to convince their loyal supporters again.
The ability to look authentic is a unique feature of permanent stores. This mechanism allows the brand to strengthen its credibility, to convince itself of the quality of its product, its activities and the values it presents.

THE BRAND´S DEFENCE
The last thing we will deal with is brand loyalty. Brands usually survive. Especially those that are new or focused on a narrow circle of customers will not succeed. Permanent stores, in which there is a direct interaction with customers, can turn a person surfing the Internet into a convinced advocate. In the age of social media, such an advocate is a big triumph for the brand. Interesting events that take place directly in stores stimulate people’s affection for the brand and attract influencers. The great advantage of permanent stores is that their space can be used for anything – from special events and the introduction of new products, to workshops for the public or exercises. The existence of permanent stores gives the brands credibility both technically and personally. For every brand advocate, a visit to a store is an opportunity to “renew the promise of loyalty” to the brand and spread its message.
Although permanent stores are no longer the only dominant driving force of sales and are becoming part of a broader strategy, physical presence remains essential to achieve certain goals. The existence of permanent stores has a deeper purpose. In stores, a real bond is formed, which strengthens confidence in the brand’s activities and offer. This need for binding will never disappear. The brand may have the best image in the virtual space, but without personal contact with customers, its chances are limited.

Daniel Jesenský, Ph.D., MSc., MBA, Vice President, POPAI Central Europe

Sources
– Shop!Global a POPAI UK&I (2020). Future proof formats. Research Reports – Shopper Insights. Issue 44/2020
– POPAI UK&I (2020). Covid-19. Indusry report. 43/2020
– Shop!Global (2020). Retail Roadmap for 2021and Beyond – Navigating the Transition to a New Reality. White paper.

OZVĚTE SE, POMŮŽEME I VÁM S PODPOROU PRODEJE A BUDOVÁNÍM ZNAČKY

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